Service Levels

The service_level object

A shipping speed or method offered by a carrier, such as ground or overnight.

Carriers connected through Shippo have their service levels synced from the carrier itself; any carrier can also have service levels you create by hand.

idstring

Service level ID.

objectstringenumValues:service_level

Resource type identifier.

namestring

Human-readable name for the service level, shown to customers at checkout when the service level is visible.

service_level_tokenstring

Carrier-specific code identifying this service level (e.g. fedex_ground, ups_next_day_air).

For service levels synced from a connected carrier this is the carrier's own token, which is what rate shopping and label purchase are keyed on; for service levels you create yourself it is the code you supplied.

customer_portal_visibilitystringenumValues:visiblehidden

Whether customers can see and select this service level at checkout in the customer portal.

is_defaultboolean

Whether this is the carrier's default service level, pre-selected when the carrier is chosen.

Each carrier has at most one default; setting a new default clears the previous one. A default service level cannot be deleted until another service level takes its place or the flag is cleared.

default_transit_daysintegernullable

Business days this service typically takes in transit, used to work an order's ship-by date back from a promised delivery date.

A fallback for lanes the carrier has not quoted. Null means transit is unknown for this service rather than instant, so a ship-by date falls back to the promised delivery date itself.

ownerownernullable

Provenance of this service level.

System-owned service levels are platform-provided defaults that cannot be updated or deleted; account-owned service levels are custom to your account.

objectstringenumValues:owner

Resource type identifier.

typestringenumValues:systemaccount

Where this resource came from.

system: a platform-provided default shared across all accounts; not editable.
account: created and owned by a specific account; the account field identifies which.

accountaccountnullable

The account that owns this resource.

Present only when type is account; system-owned resources have no owning account.

idstring

Account ID.

objectstringenumValues:account

Resource type identifier.

namestring

The account's display name.

default_billing_addressaddressnullable

The address billed by default on orders for this account.

Always returned as null in this endpoint.

default_shipping_addressaddressnullable

The address shipped to by default on orders for this account.

Always returned as null in this endpoint.

brandingaccount_brandingnullable

Customer-facing branding for the account, such as the logo, support contacts, and social links.

Always returned as null in this endpoint.

portalaccount_portalnullable

The account's customer portal settings, including the portal URL slug.

Always returned as null in this endpoint.

created_atstring (date-time)

Creation timestamp.

updated_atstring (date-time)

Last updated timestamp.

created_atstring (date-time)

Creation timestamp.

updated_atstring (date-time)

Last updated timestamp.

Used by

POSTCreate Shipping TermShipping Terms PATCHUpdate Shipping TermShipping Terms GETList Shipping TermsShipping Terms GETRetrieve Shipping TermShipping Terms POSTCreate CarrierCarriers PATCHUpdate CarrierCarriers GETList CarriersCarriers GETRetrieve CarrierCarriers POSTCreate Service LevelService Levels PATCHUpdate Service LevelService Levels GETList Service LevelsService Levels GETRetrieve Service LevelService Levels DELETEDelete Service LevelService Levels POSTCreate CustomerCustomers PATCHUpdate CustomerCustomers GETList CustomersCustomers GETRetrieve CustomerCustomers POSTMerge CustomersCustomers POSTCreate Sales OrderSales Orders PATCHUpdate Sales OrderSales Orders GETList Sales OrdersSales Orders GETRetrieve Sales OrderSales Orders PUTClose Sales OrderSales Orders PUTIssue Sales OrderSales Orders PUTReopen Sales OrderSales Orders PUTUnissue Sales OrderSales Orders POSTRate ShopShipment

service_level example

{
  "id": "crop_4ilk9p6gccrx",
  "object": "service_level",
  "name": "FedEx Ground",
  "service_level_token": "fedex_ground",
  "customer_portal_visibility": "visible",
  "is_default": true,
  "default_transit_days": 3,
  "owner": {
    "object": "owner",
    "type": "account",
    "account": {
      "id": "ac_ykxoradjoeb3",
      "object": "account",
      "name": "Acme Inc.",
      "default_billing_address": null,
      "default_shipping_address": null,
      "branding": null,
      "portal": null,
      "created_at": "2026-05-10T00:00:00Z",
      "updated_at": "2026-05-10T00:23:00Z"
    }
  },
  "created_at": "2026-05-10T00:00:00Z",
  "updated_at": "2026-05-10T00:23:00Z"
}

{
  "id": "crop_4ilk9p6gccrx",
  "object": "service_level",
  "name": "FedEx Ground",
  "service_level_token": "fedex_ground",
  "customer_portal_visibility": "visible",
  "is_default": true,
  "default_transit_days": 3,
  "owner": {
    "object": "owner",
    "type": "account",
    "account": {
      "id": "ac_ykxoradjoeb3",
      "object": "account",
      "name": "Acme Inc.",
      "default_billing_address": null,
      "default_shipping_address": null,
      "branding": null,
      "portal": null,
      "created_at": "2026-05-10T00:00:00Z",
      "updated_at": "2026-05-10T00:23:00Z"
    }
  },
  "created_at": "2026-05-10T00:00:00Z",
  "updated_at": "2026-05-10T00:23:00Z"
}

Service Levels

Attributes

Used by